Customer Care Service
IDM Automation, in the era of the smart factory and industry 4.0, creates modular solutions designed to accompany its customers in the process of governing production efficiency and management effectiveness.
The convention allows you to manage to the best the technical support of its machinery and to have full and immediate usability of the flow of significant data generated by the machines themselves.
The service is performed by Technicians employees of the Executing Company or authorized by it, by remote and/or headquarter including:
- helpline
- teleassistance via internet connection
- assistance at the site of the User
- right of priority with respect to requests received from non-contracted parties
The main features are:
- Single point of contact, a single interface for collecting and managing support requests
- Traceability the status of the open request
- Ease Of finalization and reporting of interventions
- Priority in taking charge of the intervention
- Rates under particular conditions confidential
- Continuity And punctuality in daily production, in working times and in achieving objectives
