DM Automation, in the age of smart manufacturing and Industry 4.0, has designed and delivered Machine Care Service, a modular solution that supports its customers in their journey to drive production efficiency and management efficacy.
This new concept allows you to better manage the technical support of your machines and have full and immediate accessibility to the flow of crucial data generated by the machines themselves.
The main features and functions of the Machine Care Service are:
- Single point of Contact, a single interface for collecting and managing service requests;
- Accurate tracking of open request status;
- Ease of accounting and reporting of operations;
- Priority in taking charge of the task;
- Rates with special conditions applied;
- Release and updates of the Machine Care app that allows data remote control by mobile device (spot and daily production, working time, achievement of objectives).